Mace Security Products RMA Policy

Effective November 6, 2006

If you need to return an item that is under warranty:

All goods requiring warranty repair shall be sent freight prepaid to Mace, Fort Lauderdale with an RMA Number. Items returned without an RMA number and the accompanying RMA Form will be refused. Call Mace Technical Support at (866)392-MACE (Monday to Friday 9AM to 6PM EST) to obtain an RMA authorization number. The Technical Department will attempt to correct or resolve the issue before issuing an RMA. Please be prepared to troubleshoot the item with the Technician. If the problem is not resolved and the item is under warranty then an RMA Number will be issued. Keep this number as your record.

Complete the RMA Form [download RMA Form here]* (details product, RMA number, problem, components etc.) and enclose it in the return package. Items should be returned in the original packaging with all components. Write the RMA number on the outside of the package. Items without an RMA number on the package will be refused. Freight should be prepaid. If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, ship to the address below:

Mace Security Products, Inc.
Service Department
3233 SW 2nd Ave.
Fort Lauderdale FL,33315

Related Links


• Return Policy
• Limited Warranty
• RMA Form (.pdf)